Support
Adib Solutions · Linz, Austria
Contact
For product questions, technical issues, and commercial enquiries, email is the fastest way to reach us. Pilot response targets are confirmed in the agreed test plan; contractual times require an SLA.
- Email: [email protected]
- Phone: +43 676 4320112 (Mon–Fri 09:00–17:00 CET)
- Address: Adib Solutions, Bulgariplatz 11, 4020 Linz, Austria
Response times
- General enquiries: according to the target agreed in the pilot plan or SLA.
- Production outage (critical): according to the signed SLA; without an SLA there is no guaranteed response time.
- App Store reviewer: within 12 hours.
Frequently asked questions
+How do I pair a kiosk with my workspace?
Open the web dashboard → Kiosks → Pair new kiosk to receive a 6-digit code. Enter that code on the kiosk app's pairing screen. Pairing is device-bound and can be revoked any time.
+How do I sign in to the Host app?
Authentication is passwordless. Enter your work email; you'll receive a 6-digit one-time code and you're in. Codes are valid for 10 minutes.
+I'm not receiving the one-time code — what should I do?
Check your spam folder and confirm your email is listed as an active host in the workspace. If no code arrives, email [email protected] with your workspace name and the affected address.
+What does the Evacuate button do?
A confirmed evacuation immediately notifies every signed-in visitor and host at that site by email/SMS. The action requires a deliberate confirmation (hold or type EVACUATE) and is recorded in a chained, tamper-evident audit trail.
+Where is data stored?
Exclusively within the EU (DigitalOcean FRA1, Frankfurt). See the privacy policy for full details.
+How do I cancel my subscription?
In the web dashboard under Billing → Manage subscription via the Stripe customer portal. Alternatively, email [email protected].
Privacy & data processing
Privacy policy and the AVV/DPA status that must be contractually and legally confirmed: Privacy policy.